Privacy Policy
Last updated: July 24, 2024
Arcturus Flux ("we", "our", or "us") operates the website soltrave.com and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you register for an account, enroll in a workshop, submit assignments, contact us, or otherwise interact with the Service. This may include:
- Full name and display name
- Email address
- Phone number
- Billing and payment information
- Profile details and preferences
- Content you submit, including assignment responses, exercise answers, and messages
- Communications you send to our support team
1.2 Information Collected Automatically
When you access or use the Service, certain information is collected automatically, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system and device identifiers
- Pages visited, features used, and time spent on the Service
- Referring URLs and exit pages
- Clickstream data and interaction logs
- Cookie identifiers and similar tracking data
1.3 Information from Third Parties
We may receive information about you from third-party services, including:
- Authentication providers if you sign in using a third-party account
- Payment processors who confirm transaction status
- Analytics partners who aggregate usage data
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account and provide access to the Service
- To process payments and fulfill enrollment in workshops and programs
- To deliver course content, assignments, and interactive exercises
- To personalize your learning experience and track your progress
- To communicate with you about your account, updates, and support requests
- To send transactional emails and, where permitted, promotional communications
- To monitor and analyze usage patterns and improve the Service
- To detect, prevent, and address technical issues, fraud, or abuse
- To comply with legal obligations and enforce our terms
3. Legal Bases for Processing
We process your personal information on the following legal grounds:
- Performance of a contract: Processing necessary to provide the Service you have enrolled in or requested.
- Legitimate interests: Processing necessary for our legitimate business interests, such as improving the Service, preventing fraud, and ensuring security, where these interests are not overridden by your rights.
- Consent: Where you have given explicit consent, such as for receiving marketing communications.
- Legal obligation: Processing required to comply with applicable laws and regulations.
4. Cookies and Tracking Technologies
4.1 Types of Cookies We Use
| Category | Purpose | Duration |
|---|---|---|
| Essential | Enable core functionality such as login sessions and security | Session or persistent |
| Functional | Remember your preferences and settings | Persistent |
| Analytics | Measure usage and performance to improve the Service | Persistent |
| Marketing | Deliver relevant communications and measure campaign effectiveness | Persistent |
4.2 Managing Cookies
You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the Service. Where required by applicable law, we will request your consent before placing non-essential cookies.
5. Sharing Your Information
We do not sell your personal information. We may share your information in the following circumstances:
5.1 Service Providers
We share information with trusted third-party vendors who assist us in operating the Service, including hosting providers, payment processors, email delivery services, analytics platforms, and customer support tools. These parties are contractually obligated to protect your information and may only use it to perform services on our behalf.
5.2 Business Transfers
If we are involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a materially different privacy policy.
5.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or government agency.
5.4 Protection of Rights
We may disclose information when we believe disclosure is necessary to protect the rights, property, or safety of Arcturus Flux, our users, or others, or to investigate potential violations of our terms.
5.5 With Your Consent
We may share your information for any other purpose with your explicit consent.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymize it using secure methods.
You may request deletion of your account and associated data at any time by contacting us at support@soltrave.com. Certain information may be retained where required by law or for legitimate business purposes.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, and regular security assessments.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to certain exceptions.
- Restriction: Request that we restrict processing of your information in certain circumstances.
- Portability: Receive your information in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests or for direct marketing purposes.
- Withdrawal of consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at support@soltrave.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing certain requests.
9. Marketing Communications
With your permission, we may send you information about our workshops, programs, and related offerings. You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. Opting out of marketing communications will not affect transactional or service-related messages.
10. Children's Privacy
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information without parental consent, please contact us at support@soltrave.com. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly.
11. Third-Party Links and Services
The Service may contain links to third-party websites, tools, or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. Where we transfer information internationally, we take appropriate safeguards to ensure your information receives an adequate level of protection.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending you a notification via email or through the Service.
Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Company: Arcturus Flux
- Email: support@soltrave.com
- Phone: +972 76-810-0239
- Address: Ha-Yotsrim St 2, Kfar Saba, Israel
- Website: soltrave.com